Terms of Service

1. The service

Sellumia is software for businesses that sell on Amazon: profit analytics, repricing, keyword and rank tracking, inventory planning and listing tools. By creating a workspace you agree to these terms on behalf of the business you represent. If you do not agree, do not use the service.

2. Accounts and workspaces

You are responsible for the accuracy of your account details, for keeping your credentials confidential, and for everything done under your workspace by the users you invite. Each person must use their own account; shared logins are not permitted. Tell us at once if you suspect unauthorised access.

3. Subscriptions, trials and billing

Paid plans are billed in advance, monthly or annually, at the prices shown on our pricing page. New workspaces get a 14-day free trial with no payment method required; nothing is charged unless you choose a plan. You can cancel at any time and your plan runs to the end of the period already paid. Prices may change with at least 30 days notice by email.

4. Amazon data and your authorisation

Sellumia accesses your Amazon selling data only through the Amazon Selling Partner API and only after you authorise the application in Seller Central. We request non-PII roles only and never read buyer names, addresses, phone numbers or email addresses. You can revoke the authorisation at any time in Seller Central; we then stop all access and delete stored Amazon data as described in our privacy policy. We never sell your data, aggregate it across customers for resale, or share it with third parties other than the subprocessors listed in the privacy policy.

5. Acceptable use

You agree to use Sellumia in compliance with your agreements with Amazon and all applicable laws. You must not:

• use the service to manipulate prices, reviews, rankings or buyer feedback in ways Amazon prohibits;
• use data obtained through Sellumia to contact or market to Amazon customers;
• resell, scrape or redistribute data or reports outside your own business;
• attempt to access another workspace, probe our security, or overload the service.

Amazon requires solution providers to notify Amazon and block access when a customer uses their service to violate Amazon policies. We will do so, and may suspend or terminate a workspace for that reason.

6. Estimates, calculations and AI-generated content

Sales estimates, forecasts, profit calculations, repricing suggestions and keyword metrics are derived from Amazon data, public signals and statistical models; they are informational and can be wrong. Data freshness depends on how often Amazon publishes reports, and each screen shows when its data was last updated. Listing copy produced by the AI Listing Optimizer is generated by a large language model (Anthropic Claude) from the listing text you provide; review it before publishing, and you remain responsible for its accuracy and compliance with Amazon listing policies. Sellumia never sends Amazon order data or buyer information to AI providers.

7. Your content and our intellectual property

You keep all rights to your business data. You grant Sellumia a licence to process it solely to provide the service to you. Sellumia, its software, models and design remain our property; you may not copy, reverse-engineer or build a competing service from them.

8. Availability and support

We aim for continuous availability but do not guarantee it; maintenance and upstream Amazon outages can interrupt the service. Support is provided by email as described on our support page.

9. Disclaimer and limitation of liability

The service is provided as is, without warranties of any kind. To the fullest extent permitted by law, Sellumia is not liable for lost profits, lost sales, Amazon account actions, or indirect or consequential damages, and our total liability for any claim is limited to the fees you paid in the twelve months before the claim arose.

10. Termination

You may close your workspace at any time from Settings. We may suspend or terminate access for breach of these terms, for non-payment, or where required by Amazon or by law. On termination we delete your data on the schedule in the privacy policy.

11. Changes and governing law

We may update these terms; material changes are announced by email or in the app at least 14 days before they take effect. These terms are governed by the laws of Canada and the province of Ontario, and disputes are subject to the courts there. Questions: support@sellumia.com.